This page sets out all the rules, terms, and policies governing the use of the 399vip platform. Please read these terms carefully before opening an account.
Here are the key points to know before reading the full details
Members must be at least 18 years of age. Each individual may open only one account. Registration with accurate information is mandatory.
Each bonus comes with specific wagering requirements. Bonus funds cannot be withdrawn directly like cash, and individual expiry dates and terms apply to each bonus.
KYC verification must be completed before making a withdrawal. It is recommended that the withdrawal method match the deposit method. Withdrawals are processed within 1–4 business days.
Multiple accounts, bonus abuse, match-fixing, and any other fraudulent activity are strictly prohibited. Violations may result in account termination and forfeiture of all balances.
Keeping your password and login credentials confidential is your responsibility. If you suspect unauthorized access to your account, contact support immediately. Enabling two-factor authentication is strongly recommended.
For any dispute, please contact 399vip's customer support first. If the issue remains unresolved, a complaint may be submitted to the licensing authority. All disputes are handled with full transparency.
399vip (referred to in this document as the "Platform", "we", or "399vip") is an internationally licensed online gaming and betting platform that provides entertainment gaming services to members worldwide. These Terms & Conditions constitute a legally binding agreement between 399vip and all its members.
By creating an account on 399vip, using the platform, or accessing any of its services, you are considered to have fully agreed to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using 399vip.
Important: These Terms & Conditions apply in both Bengali and English. In the event of any discrepancy in interpretation, the English version shall prevail. The Bengali version is published for the convenience of members in Bangladesh.
These Terms & Conditions should be read together with 399vip's Privacy Policy, Responsible Gaming Policy, and Bonus Terms. Collectively, these policies form the complete terms governing use of 399vip.
You must be at least 18 (eighteen) years of age to open an account with 399vip. Participation by minors is strictly prohibited. If a member is found to be underage, their account will be closed immediately and all balances will be forfeited.
Each individual may hold only one account at 399vip. If multiple accounts are found belonging to the same person, all accounts will be terminated and all balances may be forfeited. Multiple accounts sharing the same IP address, device, or household are subject to monitoring.
You must provide complete, accurate, and truthful information at the time of registration. Your name, date of birth, mobile number, and email address must all be correct. 399vip reserves the right to close any account found to have been registered with false information.
Never share your account login credentials (username and password) with any third party. Members are solely responsible for the security of their own accounts.
399vip accounts are non-transferable. Selling, transferring, or allowing others to use your account is strictly prohibited. Violations may result in account suspension or permanent closure.
Know Your Customer (KYC) verification is a critical security measure at 399vip, mandatory for compliance with international Anti-Money Laundering (AML) regulations.
KYC verification is typically completed within 24–48 hours of document submission. Complex cases may take up to 5 business days. You will be notified by email or SMS once verification is complete.
The first withdrawal will not be processed until KYC verification is complete. However, members may continue to deposit and play while KYC is in progress.
Depositing at 399vip is simple and secure. Please keep the following guidelines in mind when making a deposit.
Mobile banking deposits are typically credited within 5–15 minutes. Crypto deposits are credited after network confirmation. If your deposit has not arrived within 30 minutes, please contact support with proof of the transaction.
Only deposit from a payment account registered in your own name. Deposits made through third parties are strictly prohibited and may result in account suspension.
399vip is committed to helping members withdraw their winnings quickly and securely. Please follow the conditions below when making a withdrawal.
Withdrawals will only be processed to the same payment method used for the deposit. If a bonus balance is present, the applicable wagering requirements must be met before withdrawal. Multiple withdrawal requests may be combined into one.
399vip charges no withdrawal fees. However, the payment provider's own transaction fees may apply and are the member's responsibility.
399vip offers a variety of bonuses and promotions. Each bonus has its own terms, which should be read carefully before acceptance.
New members may receive a welcome bonus on their first deposit. This bonus comes with specific wagering requirements (typically 10x–20x). If the requirements are not met within 30 days of receiving the bonus, it will be forfeited.
Using bonuses with the intent to abuse promotions — such as depleting bonus balances through low-risk betting strategies — is strictly prohibited. If such activity is detected, the bonus and any associated winnings will be voided.
All games on 399vip use internationally recognized Random Number Generator (RNG) technology. Game outcomes are completely unbiased and unpredictable.
Each game and betting market has its own minimum and maximum betting limits, which are clearly displayed within the game interface. 399vip reserves the right to adjust these limits under special circumstances.
If game outcomes are affected by server outages, network issues, or software errors, 399vip reserves the right to restore the state prior to the technical fault. In such cases, bets may be voided and the original stake returned.
Exploiting any bug or glitch in the software or games for personal gain is strictly prohibited. If such activity is detected, the account will be closed and any winnings will be voided.
Engaging in any of the following activities will result in account suspension or permanent closure, and all balances may be forfeited:
399vip monitors all accounts and transactions around the clock. Any suspicious activity triggers an immediate investigation, and accounts may be temporarily suspended as necessary.
399vip places the highest priority on protecting members' personal data. We comply with international data protection regulations and do not sell or share member information with any third party.
Information provided during registration and the KYC process is used solely for identity verification, payment processing, and fulfilling legal obligations. For more details, please visit our Privacy Policy Read.
The 399vip website uses cookies to help improve the user experience. Cookies can be disabled through your browser settings, though doing so may limit certain features.
Member information may be disclosed in response to a lawful request from law enforcement or a court order. In such cases, 399vip is fully committed to fulfilling its legal obligations.
399vip believes gaming should be an enjoyable form of entertainment, not a source of financial stress. We encourage all members to play responsibly.
For more details, visit our Responsible Gaming Visit the page. Our support team is always here to help.
If you feel that gaming is negatively affecting your daily life or financial situation, please seek help immediately. 399vip's support team is available 24/7 to assist you.
Any member may request account closure at any time. Upon request, the account will be closed once all active bets are settled. Members will be given the opportunity to withdraw any remaining balance.
399vip reserves the right to suspend or close an account in the following circumstances:
If an account is closed due to a rule violation, the balance may be forfeited. For standard closures, the balance will be returned. In the event of a dispute, the balance may be held while an investigation is ongoing.
For any dispute or complaint, please contact 399vip customer support first. We are committed to resolving every complaint with full transparency.
If you are not satisfied with 399vip's decision, you may file a complaint with the licensing authority or a recognized international gaming dispute resolution body.
399vip reserves the right to modify, amend, or update these Terms & Conditions at any time. Members will be notified in advance of significant changes via email or SMS.
Continuing to use 399vip after updated Terms take effect will be considered acceptance of those changes. We recommend visiting this page regularly to stay informed.
The latest version of these Terms & Conditions is always available on the 399vip.bet/terms-conditions page. The date shown at the top of the page indicates when it was last updated.
Join 399vip and enjoy a safe, transparent, and exciting gaming experience. Open your account today and claim your welcome bonus.